Privacy Policy

Effective Date: September 26, 2026

Welcome to Flixnivo (“we,” “our,” or “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://flixnivo.com, request a free trial, subscribe to our service, or contact our support team.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you interact with our website:

  • Full name
  • Email address
  • Phone number or WhatsApp contact (if provided)
  • Country
  • Device and player information
  • Information submitted through our free trial or contact forms
  • Support conversations through WhatsApp, email, or live chat
  • Payment confirmation details (for paid subscriptions only)
  • Technical information such as browser type,  device type, operating system, and pages visited, for website analytics and security purposes

How We Use Your Information

We use your information to:

  • Process and activate free trial requests
  • Set up and manage subscriptions
  • Provide customer and technical support
  • Respond to your questions and inquiries
  • Improve our website and streaming service
  • Prevent fraud, abuse, and unauthorized account activity
  • Send important updates related to your trial or subscription
  • Comply with legal obligations where required

We do not sell your personal information to third parties.

Payment Information

For paid subscriptions, payments are processed through secure third-party payment providers. We do not store your complete card or billing details on our own servers.

Depending on your chosen payment method, the payment provider may separately collect and process your information according to their own privacy policy.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyze website traffic
  • Enhance your overall browsing experience

You can disable cookies through your browser settings. Some website features may not work properly if cookies are turned off.

Analytics

We may use analytics tools to understand how visitors use our website. These tools may collect information such as:

  • Browser and device type
  • Country
  • Pages visited
  • Time spent on the site
  • Referral source

This data is used only to improve our website and overall user experience.

How We Protect Your Information

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, misuse, alteration, or disclosure. While we work to keep your data secure, no method of internet transmission or storage can be guaranteed to be completely secure.

Sharing Your Information

We do not sell or rent your personal information to any third party.

Data Retention

We retain your information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain support records
  • Process refunds where applicable
  • Meet legal or accounting requirements

Once information is no longer needed, we securely delete or anonymize it where appropriate.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw consent where applicable
  • Ask how your information is being used

To exercise these rights, please contact us using the details on our Contact page.

Third-Party Services

Our website may contain links to third-party websites, apps, or payment providers. We are not responsible for the privacy practices or content of these external services. We encourage you to review their privacy policies before sharing any personal information with them.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page along with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us through the contact details  available on our website.