Refund Policy

We want you to feel confident subscribing to Flixnivo. That’s why we offer a free trial before any payment is required, and a fair refund policy for the rare cases where something goes wrong on our end.

Refund Eligibility

You may request a refund within 10 days of your subscription date if you experience a genuine issue with our service that our technical team is unable to resolve. This includes problems directly caused by our servers, playlist, or platform – not issues related to your own device or internet connection.

When Refunds Are Not Available

  • The refund request is made after 10 days from the date of purchase
  • The issue is caused by a weak, unstable, or restricted internet connection on your end
  • The issue is caused by your device’s hardware or compatibility limitations
  • The service is working correctly for other customers, but your internet connection or network is blocking or interfering with the service
  • You did not use the free trial to check channel availability, content, and streaming quality beforehand

How to Request a Refund

If you believe your issue qualifies for a refund, contact our support team with your account details and a description of the problem. Our technical team will first attempt to resolve the issue. If the issue is confirmed to be on our end and remains unresolved, your refund will be processed accordingly.

Processing Time

Approved refunds are typically processed within a few business days, depending on your original payment method.